Legal
Last Updated: December 2025
ACRES (Australian Commercial & Residential Group) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including our use of artificial intelligence technologies.
When you use our services or contact us, we may collect personal information including your name, email address, phone number, company name, and property-related enquiries. This information is collected when you voluntarily submit contact forms, request information about our services, or engage with our advisory services.
We automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This data helps us improve our website performance and user experience.
For clients engaging our advisory services, we may collect and process information related to property transactions, development projects, investment criteria, and financial information necessary to provide our professional services.
ACRES may utilize artificial intelligence and machine learning technologies to enhance our services, including market analysis, property valuation insights, predictive analytics, and automated content generation for marketing materials. These AI systems are designed to improve accuracy, efficiency, and the quality of our advisory services.
When AI technologies are employed, your data may be processed by AI algorithms to generate insights, recommendations, or customized content. We ensure that any AI processing of personal data complies with Australian privacy laws and maintains appropriate security standards. AI-generated outputs are reviewed by our professional team before being used in client-facing materials.
We may use aggregated, anonymized data to train and improve our AI systems. Personal identifying information is removed before any data is used for AI training purposes. We do not share your personal data with third-party AI training systems without your explicit consent.
We are committed to transparency regarding AI usage. When AI-generated content or insights are provided as part of our services, we will disclose this usage where material to your decision-making. All critical advisory decisions and recommendations are reviewed and approved by qualified human professionals.
We use your information to provide property advisory services, respond to enquiries, facilitate property transactions, conduct market research and analysis, and communicate about our services and relevant market opportunities.
With your consent, we may use your contact information to send newsletters, market updates, property opportunities, and promotional materials. You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Your information helps us improve our website and services, analyze user behavior and trends, maintain security and prevent fraud, comply with legal obligations, and manage business relationships.
We may share your information with trusted third-party service providers who assist in operating our website, conducting business, or servicing clients. These providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.
In the course of providing advisory services, we may share relevant information with legal advisors, financial institutions, developers, investors, and other professional partners as necessary to facilitate property transactions and projects. Such sharing is done with your knowledge and consent.
We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our clients or the public.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data, secure servers, access controls, and regular security assessments.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Property transaction records are retained in accordance with Australian real estate business record-keeping requirements.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you of any data breaches as required by law.
Under the Australian Privacy Act 1988, you have certain rights regarding your personal information. ACRES is committed to upholding these rights and complying with all applicable privacy laws.
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
You may request deletion of your personal information, subject to legal and contractual retention requirements. You can also request that we restrict processing of your data in certain circumstances.
You can opt-out of marketing communications at any time. You may also object to certain processing activities or request data portability where technically feasible.
If you have concerns about how we handle your personal information, you may lodge a complaint with us. If not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.
Your personal information is primarily stored and processed in Australia. If we transfer data internationally (for example, to cloud service providers with overseas servers), we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy standards.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: admin@acres.au
Phone: 07 3096 0542
Address: Ground Level, 21 / 95 Linton St, Kangaroo Point QLD 4169
ACRES is a licensed real estate business operating in accordance with Australian privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.